These Terms of Service ("Terms") govern access to and use of the software-as-a-service platform, mobile applications, websites, and associated tools (collectively, the "Service") operated by FurnishMate Tech Private Limited("Nexus", "we", "us", or "our").
By creating an account, logging in, or using any part of the Service, you confirm your agreement to these Terms. If you do not agree, you must not access or use the Service.
1. Account Eligibility & Registration
1.1. Legal Capacity. You must be at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872. By using the Service on behalf of a business, shop, or company, you represent that you have legal authority to bind that business entity.
1.2. Account Security & OTPs. Authentication is secured via verified mobile phone numbers and OTPs. You are solely responsible for safeguarding your login devices and credentials, and for all actions undertaken under your account. Notify us immediately of any unauthorized access at [email protected].
2. Shop Responsibility & Staff Access
2.1. Tenant Administration. Account owners and authorized administrators have full administrative authority over their tenant workspace, including staff role assignments, permission tiers, and customer data management.
2.2. Employee & Tailor Access. You are responsible for ensuring that staff members, sales representatives, workshop tailors, and installers granted access to your organization account comply with these Terms.
3. Subscriptions & Billing
Use of paid tiers is governed by our Subscription & Billing Terms and Refund & Cancellation Policy. Fees are billed in Indian Rupees (INR) exclusive of applicable GST.
4. User Content & Data Ownership
4.1. Ownership.You retain complete ownership of all customer records, quotation drafts, measurements, catalogs, pricing matrices, inventory logs, and photos uploaded to your tenant workspace ("Your Content").
4.2. Limited Processing License. You grant Nexus a limited, non-exclusive license to host, process, and display Your Content solely to deliver, maintain, and support the Service for your business.
4.3. Third-Party Data Authority. You represent and warrant that you possess all necessary lawful permissions and customer consents required to input third-party customer information into the platform.
5. Acceptable Use & Platform Rules
You agree to use the Service in compliance with all applicable laws. You agree NOT to:
- Use the Service for fraudulent, deceptive, or unlawful commercial activities.
- Upload malicious code, viruses, or disruptive scripts.
- Attempt unauthorized access to other tenants, system infrastructure, or database instances.
- Reverse-engineer, decompile, or copy the proprietary software and user interfaces of the Service.
- Scrape or harvest data from the Service using automated tools without written authorization.
- Impersonate any person or entity or misrepresent affiliation with Nexus or FurnishMate.
6. Intellectual Property
The Service, including software code, visual designs, trademarks, logos, system workflows, and documentation, is the exclusive intellectual property of Nexus and its licensors. These Terms do not grant you any ownership rights in the platform.
7. Third-Party Integrations
The Service integrates with vetted third-party services (such as cloud hosting, SMS gateways, and Razorpay for payment processing). Your use of third-party features is subject to the respective terms and technical availability of those third-party providers.
8. Customer Portal & Partner Program
Access to customer-facing tracking links is governed by the Customer Portal Terms. Participation in the referral program is governed by the Partner Program Terms.
9. Service Availability & Modifications
We aim to maintain high uptime and system stability. However, the Service is provided on an "as is" and "as available" basis. We may perform scheduled maintenance, apply security updates, or modify features to improve platform performance.
10. Suspension & Account Termination
10.1. By You. You may cancel your subscription or request account deletion at any time via the application settings.
10.2. By Nexus. We may suspend or terminate access immediately upon material breach of these Terms, non-payment of subscription fees, or fraudulent activity. Upon verified deletion, active data will be purged within 30 days in accordance with our Privacy Policy.
11. Limitation of Liability
To the maximum extent permitted by Indian law, Nexus and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or business interruption). Our total aggregate liability for any claims arising from the Service shall not exceed the amounts paid by you to Nexus in the twelve (12) months preceding the claim.
12. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any legal proceedings arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.
13. Changes to Terms
We reserve the right to revise these Terms as our platform and regulatory requirements evolve. Material revisions will be posted on this page with an updated revision date.
14. Contact Information
For inquiries regarding these Terms:
FurnishMate Tech Private Limited
Email: [email protected]
Mumbai, Maharashtra, India