This Refund and Cancellation Policy ("Policy") outlines the terms governing cancellations, subscription billing finality, and payment adjustments for the FurnishMate SaaS platform, operated by FurnishMate Tech Private Limited.
1. Digital Service Delivery
1.1. Instant Provisioning. FurnishMate is a digital Software-as-a-Service (SaaS) platform for business operations. Cloud resources, tenant database structures, and platform features are provisioned immediately upon confirmation of payment via our payment gateway (Razorpay).
1.2. No Physical Delivery. We do not manufacture, sell, or ship physical goods. All services are rendered electronically through web and mobile applications.
2. Subscription Cancellations
2.1. Self-Serve Control. You may cancel your subscription automatic renewal at any time directly through the Billing section of your application dashboard.
2.2. End of Paid Period. Following cancellation, your subscription remains active with full access to paid features until the conclusion of your current paid billing cycle.
2.3. Future Billing Halts. Canceling an active subscription stops future automated charges. We do not charge cancellation fees.
3. General No-Refund Terms
Because access to high-availability infrastructure and software capabilities is provisioned immediately upon payment:
- Finality: Subscription payments are non-refundable except where mandated by applicable Indian statutory law.
- Partial Periods: We do not offer refunds or credits for partially used billing periods, mid-cycle downgrades, or account inactivity.
- Free Tier Evaluation: We encourage businesses to evaluate the platform using our free tier before upgrading to a paid subscription plan.
4. Duplicate Payments & Technical Billing Errors
In the rare event of an unequivocal technical billing anomaly (e.g., duplicate charges generated simultaneously for the same billing period):
- Contact our billing support team promptly with the transaction details and invoice reference.
- We will verify the anomaly with our payment gateway and issue a refund for the verified duplicate transaction back to the original payment method.
5. Policy Modifications
We reserve the right to modify this Policy periodically. Any updates will be reflected on this page with an updated revision date.
6. Contact Billing Support
For inquiries regarding payments, invoice clarifications, or cancellation assistance:
FurnishMate Tech Private Limited
Email: [email protected]
Mumbai, Maharashtra, India