These Subscription & Billing Terms ("Subscription Terms") apply to all paid subscription plans, plan upgrades, and billing operations for the FurnishMate SaaS platform, operated by FurnishMate Tech Private Limited.
These Subscription Terms supplement the general Terms of Service. By upgrading to or maintaining a paid subscription plan, you agree to these terms.
1. Subscription Plans & Tiers
1.1. Plan Selection. FurnishMate provides tiered subscription plans designed for furnishing retailers, wholesalers, and hybrid manufacturers. The features, usage allowances, employee limits, and catalog capabilities applicable to your account are determined by the active plan selected during registration or upgrade.
1.2. Free Tier Evaluation. We may offer a free plan or trial tier for initial onboarding and evaluation. We encourage shop owners to evaluate workflows on the free tier before upgrading to a paid tier.
2. Pricing, Taxes & Currency
2.1. Currency. All pricing for subscriptions is displayed and billed in Indian Rupees (INR) unless explicitly stated otherwise.
2.2. Goods & Services Tax (GST). Subscription fees are exclusive of applicable GST unless explicitly indicated as tax-inclusive at checkout. A GST-compliant tax invoice will be generated and made accessible in your Billing dashboard.
3. Billing Cycles & Automatic Renewal
3.1. Billing Cadence. Subscriptions are billed in advance on either a monthly or annual recurring basis, commencing on the date you complete your payment.
3.2. Automatic Renewal. To ensure uninterrupted service for your workshop, orders, and customer portal, your subscription will automatically renew at the end of each billing cycle using your saved payment method, unless you cancel prior to the renewal date.
4. Upgrades & Downgrades
4.1. Upgrades. You may upgrade your plan at any time through the Billing settings. Immediate access to higher-tier features will be granted upon payment of the prorated price difference or plan charge.
4.2. Downgrades. Downgrading to a lower plan takes effect at the beginning of the next billing cycle. Ensure your active employee accounts and data volumes comply with lower plan limits prior to the effective date.
5. Self-Serve Cancellation
5.1. Cancellation Control. You maintain full control over your subscription. You can cancel automatic renewal at any time directly through the Billing section of the application dashboard.
5.2. Post-Cancellation Access. Upon cancellation, your account will remain active with full access to paid features until the conclusion of your currently paid billing period.
6. Refund & Cancellation Policy
For detailed terms regarding subscription payments, billing finality, and duplicate payment resolution, please consult our dedicated Refund & Cancellation Policy.
7. Payment Processing & Security
Payments are processed securely through our PCI-DSS compliant third-party payment gateway partner (Razorpay). FurnishMate does not store, process, or view full credit card numbers, debit card PINs, or UPI security credentials.
8. Non-Payment & Account Suspension
If an automated renewal payment fails, we will notify you via email and in-app alerts. If payment is not completed following notice, we reserve the right to temporarily suspend access to paid features or revert the account to free-tier status until outstanding balances are resolved.
9. Plan & Pricing Changes
We reserve the right to adjust subscription pricing and plan features. Any price changes for existing active subscriptions will be communicated with reasonable advance notice before taking effect on subsequent renewal cycles.
10. Billing Inquiries & Support
For questions regarding invoices, payment methods, or plan adjustments, contact our billing team:
FurnishMate Tech Private Limited
Email: [email protected]
Mumbai, Maharashtra, India